Frequently asked questions.

Can you make an illustration with different photos?

Yes, I can make an illustration using different photos. You don’t need to send a group photo, but if you have it’s better.

Can you work with screenshot photos?

Photos need to be in a good quality to see details. I can’t work with blurry photos.

How is the process?

This is how customized portraits works:

  • When purchasing a customized portrait please select the number of family members. The pets count as a family members too. :)
     

  • After your purchase contact me (contact@nenaland.com) for: Reference photos. I can work with separate photos to make one portrait out of them.
     

  • After receiving your photos I'll make the illustration (please allow a few weeks),  I'll send a screenshot first proof file of how your illustration will look like and once it is approved by you, I'll work my magic and make a watercolour or a digital file, whatever was your purchase.

  • If you bought a digital portrait I will send a high resolution file so you can print at any print shop as many copies you like.

  • If you bought a watercolour portrait I will send the original via regular mail and a digital copy to your email.

    And voilà! :)

How long it take to have my illustration done?

I take orders every month, so for a watercolour portrait takes between three-four weeks, depending on the amount of orders I get. Digital portrait are faster.

What is the difference between Digital portrait and Watercolour portrait?

Digital portrait is a file that is send to your email address.

Watercolour portrait is an original painting that is shipped to your location.

From where are you shipping?

From Edmonton, Alberta, Canada.

How much it cost?

Depend on the number of people. I encourage you to visit my listing, you can select there the number of people and the price will show up.

How can I be in the waitlist?

I open spots every month. Join me in the box below to get in the list for booking your illustration.